Koality Painting (“Koality Painting,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting an estimate, contacting us, or using our painting services.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you.

Contact Information

Koality Painting
Wasilla, Alaska
Phone: (907) 671-6730
Email: KoalityPaintingak@gmail.com

Information We Collect

We may collect personal information that you voluntarily provide through our website, including when you request a free estimate, complete a contact form, call us, email us, or otherwise communicate with us.

This information may include:

• Your name
• Email address
• Phone number
• Property address or project location
• Information about the painting project you are considering
• Preferred contact method and appointment availability
• Photos, files, or other information you submit related to your project
• Any other information you choose to provide

We may also automatically collect certain technical and usage information when you visit the website, such as:

• IP address
• Browser type and device information
• Pages viewed and links clicked
• Date, time, and duration of your visit
• Referring website or search engine
• General geographic location based on your IP address
• Cookie and similar tracking technology data

How We Use Information

Koality Painting may use your information to:

• Respond to estimate requests, inquiries, and service questions
• Schedule consultations, site visits, and painting services
• Prepare estimates, proposals, invoices, agreements, and project communications
• Communicate with you by phone, email, text message, or other methods you request or permit
• Provide customer service and follow up on completed projects
• Improve our website, services, marketing, and customer experience
• Measure website traffic, advertising performance, and lead sources
• Protect against spam, fraud, unauthorized activity, or security issues
• Comply with legal obligations and enforce our agreements

We may also use your information to send service-related updates, appointment reminders, estimate follow-ups, and other communications related to your inquiry or project.

Text Messages and Calls

If you provide your phone number, you may receive calls or text messages from Koality Painting regarding your estimate request, appointment, project, customer service needs, or other business communications.

Message and data rates may apply depending on your mobile carrier and plan. You may opt out of marketing text messages at any time by replying STOP. Opting out of marketing messages will not prevent us from sending essential communications about an active estimate, appointment, project, payment, or service relationship where permitted by law.

Cookies and Analytics

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to help the website operate, understand how visitors use the site, improve marketing efforts, and measure advertising results.

These technologies may collect information about your device, browsing activity, pages visited, form submissions, and how you arrived at our website.

We may use third-party services such as:

• Google Analytics
• Google Ads conversion tracking and remarketing tools
• Google Business Profile and Google review links
• Website hosting, security, form, scheduling, call-tracking, CRM, email, or advertising platforms
• Social media platforms and advertising pixels, where applicable

You can control or delete cookies through your browser settings. Please note that disabling cookies may affect certain website features or functionality.

How We Share Information

Koality Painting does not sell your personal information.

We may share information with trusted third-party service providers that help us operate our business and website, such as:

• Website hosting and maintenance providers
• Form, scheduling, CRM, email, phone, and text-message platforms
• Payment processors
• Analytics and advertising providers
• Subcontractors, suppliers, or service partners when necessary to fulfill an approved project
• Professional advisers, insurers, or legal authorities when reasonably necessary

These providers may access information only as needed to provide services on our behalf or comply with applicable obligations.

We may also disclose information if required by law, subpoena, court order, government request, or when we believe disclosure is necessary to protect the rights, safety, property, or security of Koality Painting, our customers, or others.

Google Reviews and Third-Party Links

Our website may include links to Google, Google Business Profile, review platforms, social media platforms, or other third-party websites. If you click a third-party link, you will be directed to that third party’s website or platform.

Koality Painting is not responsible for the privacy practices, policies, content, or security of third-party websites. We encourage you to review the privacy policy of any website or platform you visit.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, email, or electronic storage system can be guaranteed to be completely secure. You provide information to us at your own risk.

Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide estimates and services, maintain business records, resolve disputes, comply with legal requirements, and support legitimate business operations.

The length of time we retain information may vary based on the type of information, the reason it was collected, our contractual obligations, and applicable legal requirements.

Your Privacy Choices

You may contact us to request that we:

• Update or correct personal information we have about you
• Ask questions about how we use your information
• Request that we stop sending non-essential marketing emails or text messages
• Request deletion of certain personal information, subject to legal, contractual, accounting, fraud-prevention, and recordkeeping requirements

To make a privacy-related request, contact us at KoalityPaintingak@gmail.com or (907) 671-6730. We may need to verify your identity before completing certain requests.

Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps to delete it.

Changes to This Privacy Policy

Koality Painting may update this Privacy Policy from time to time to reflect changes to our website, business practices, services, technology, or legal requirements.

When we make changes, we will post the updated policy on this page and revise the “Last Updated” date above. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

Questions About This Policy

If you have questions about this Privacy Policy or how Koality Painting handles personal information, please contact us:

Koality Painting
Wasilla, Alaska
Phone: (907) 671-6730
Email: KoalityPaintingak@gmail.com